Recently we’ve gotten a lot of complaints about the trackball getting stuck in certain directions on a couple of models of BlackBerry phones. Especially popular is the Pearl’s trackball getting stuck for whatever reason. Sometimes it moves in a couple of directions, but not in one (some of ours don’t like to roll to the right).

If you’re careful, it’s pretty easy to remove the trackball for cleaning on a couple of the BlackBerry models, the Curve, Pearl, 8800, 8820 and 8830 to name a few. Unfortunately the Bold has to be disassembled.
Use something like your nail or a credit card to remove the silver ring around the trackball. This is really the only spot where things can go wrong so don’t force it out.

Drop the trackball out and clean the rollers.

Each roller inside the sensor array corresponds to a scrolling direction. Clean the gunk out of each of these. You can use rubbing alcohol to clean the trackball itself. Roll it around to clean the sides you cannot see as well.

To reassemble, just reverse the disassembly process. If this doesn’t help, you might need to replace your trackball.

Need more help? Send us an email at help@pcxmedics.com, or use our contact form.